Data Age offers industry leading financial transaction software solutions that enables business doing non-traditional lending, buy/sell, check cashing and even retailers to scale their organization, deliver expeditious customer service, capture data quickly and accurately, mitigate risk, adhere to regulatory mandates, manage employee challenges, and drive profitability.
We are dedicated to helping you improving your relationship with your customers. That is our business.read more →
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Data Age creates top level software for several lending and retail industries. Pawn shops, check cashing, payday advance, title loans, buy/sell for gold and guns, retail and liquor stores, we’ve got you covered. Our digi-shield off-site backup can help protect any industry for important data loss.read more →
- We want to congratulate Tech Support Supervisor Nick Marzola for doing such a FANTASTIC job! Feel free to comment!
Wild Bill’s Pawn
How long have you been directly working with Nick Marzola?
I have been working with Nick for about 4-5 months.
What are some the issues you were calling about?
FFL Transfer, 4 different locations every gun had to be changed from old FFL to New FFL.
Gun Log issues
Lost ticket statements
1 out of 10 Questions:
Overall Performance: 10
Open Leading Questions:
In your own words how would describe Nick’s performance?
Chris Cartwright: Nick is considerate and does not make you feel inferior like most tech professionals. He takes his time to solve our issues but he never displays impatience. Nick treats us with professionalism and never rushes us or makes us feel second-rate.
Do you have any suggestions on how we can improve our Technical Department?
In the last year, the tech department has gotten better. Did something change in the last year or so? I have noticed that the wait time has improved tremendously. In the past I had a problem with the wait time being so long, but as of today and in the last year or so, we have been called promptly and all issues have been resolved. When you are down, tech support is critical. Data age resolves your issues quickly and effectively.
Can I use this information for marketing purposes?
Yes, any time!